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Bookings Related

Q: Do I need to register on your site to book cabs?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

Q: How do I book a Uno Cab?
A: UNO provides multiple options to book a cab for you, either you can book the cab online at our website unocabs.in or you can download our application from play store and book a cab for yourself.

Q: Why should I book through Unocabs.in?
A: We make the booking procedure simple, our multi-option to book the cab gives an ease of access to the user via online platform or web application to book the desired travel.

We Offer a range of vehicle to choose from. The selection of our partners (Operators & Drivers) is done very carefully to ensure safe and reliable travel.

Q: What if the car doesn't show up?
A: In case the vehicle you booked doesn't show up, we will offer you a full refund immediately.

Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Q: How do I cancel my booking?
A: To cancel your booking, you can go to your account and cancel the bookings in my booking sections. For more information please check our cancellation policy.

Payment Related

Q: What all payment options I have?
A: the different payment options are

(i) Credit/Debit Card
(ii) Cash on Delivery
(iii) UNO Wallet
(iv) UPI (Paytm/GooglePay/PhonePe)

Q: How do I get my refund?
A: In case of refund the amount will be credited back to your Uno Wallet. In case of cancellation the amount will again be credited back to your UNO wallet after the deductions as per the cancellation policy.

For more information you can always reach us at info@unocabs.in or raise a support request via mobile application and we will reach you as soon as possible.

Peak Time Charge

Before knowing about UNO’s peak time charge, it is important for you to know how UNO works.
UNO’s business model

UNO is an online marketplace for drivers.

These drivers are independent and they are either self-employed (own their commercial vehicles), or work for an Operator who owns multiple cars.

Like you have an UNO app on your smart phone to book a cab, these drivers have a similar Driver mobile App on their smart phones. We activate the Driver app after a thorough check of authenticity and conducting due diligence of the commercial & personal papers of the driver & operator. These drivers decide their own time to login to the UNO application and accept requests for rides from customers. They may choose to remain logged out of the system as per their convenience.

Q: What is UNO’s peak time charge?
UNO peak time charge is a fare-rationalizing rule of using a multiplier X or a flat surcharge to the standard fares causing the fare to be higher than the standard fare during certain times the day; i.e. if X is 1.2 during some point of time then the standard fare will be multiplied by 1.2 to get the final fare.

Q: Why is there a need to apply a surcharge to my standard fare?
UNO has observed that during certain times of the day, when more traffic is on road, routine drivers tend to log out of the system to suit their convenience as there is no incentive for them to put an extra effort. Similarly, when demand suddenly increases, not enough drivers might be available on the road. Customers might be inconvenienced by not being able to find cabs during such times.

As a system/solutions provider UNO has limited options to motivate the drivers and cater to the high demand timings & scenarios. UNO has observed that the drivers are very sensitive to little extra earnings for their extra effort to stay logged in to our system.

UNO applies an X multiplier or flat surcharge to the normal fare based on various situations and scenarios like place of pickup, time of pickup, type of vehicle, demand situation, supply scenario etc. Using advanced analytics, unique algorithm, past ride experiences etc. the UNO software calculates an appropriate surcharge to apply over and above the normal fare. This enables UNO to come up with appropriate incentives to drivers to make them stay logged in to the system for the additional earnings. This enables customers to get their much needed service even during peak times when demand for cabs is high.

The peak time surcharge works in two ways
a) It motivates drivers to stay & serve for a longer time even during difficult hours of the day and when demand is high.
b) It filters out the less needed rides hence making the vehicle available to those who really need a cab.

Cancellation Policy

1. In Micro/Mini/Prime/Sedan/Suv/Luxury/Rental and Auto
Cancellation fee will be charged:

o If you cancel after 5 minutes after the cab is allotted or
o If a driver cancels after waiting at your location for more than 5 minutes
o You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
o Cancellation fee will be added to the bill amount of your next ride.

2. In Share
Cancellation fee will be charged:

o If you cancel after 2 minutes after the cab is allotted or
o If a driver cancels after waiting at your location for more than 3 minutes
o You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
o Cancellation fee will be added to the bill amount of your next ride.

3. In Outstation
Cancellation fee will be charged:

o If you cancel after 5 minutes after the cab is allotted
o Cancellation fee will be added to the bill amount of your next ride.

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